Lavender Hill Suites - Villas
st john vacation condos
Villa Rental Policies
and Procedures
Villa Rental Policies and Procedures

How To Book Your Villa:

Contact LAVENDER HILL SUITES to confirm availability.

Request a hold on the villa of your choice. The hold will be in place for 48 hours while we e-mail/fax you a confirmation for your review.

Express Mail a 50% deposit check to us within two days of confirming the hold. You must also sign the confirmation and send it back to us.

Provide us with your flight number and arrival/departure time as well as where you have booked your vehicle, once you have that information.

Once your check is received, we will notify you that it has arrived.

The balance is due 60 days before your check-in date.

We will contact you approximately one week before your arrival to confirm your arrival logistics and give you the name and contact info of your Greeter.

Rental Policies:

Cancellation Policy
Total Booking Charges (less any taxes) are non-refundable unless Lavender Hill Suites or Viva is able to re-rent the amenities reserved, less a 20% handling charge of the total rental. Guests are encouraged to purchase travelers insurance, especially when traveling during hurricane season, July-November. For more information, see our Sample Rental Agreement. Our wonderful location puts us at risk for hurricanes. Guests may need to be evacuated for their safety. Lavender Hill Suites or Viva is not responsible for airline changes, the cost of alternate accommodations or cancellation fees and no refunds/adjustments can be offered in this event. If the home reserved becomes unavailable due to its sale or irreparable damage by an act of God, Lavender Hill Suites or Viva will make every effort to re-reserve a similar property. If similar accommodations cannot be found, a refund will be issued. This villa is to be used by the maximum number of Guests listed on this contract only. Guests agrees to adhere to rental policies published on our website and villa rules posted at the villa.

All caterers working in the villa must be pre-approved by Lavender Hill Suites or Viva, be fully licensed, and insured.

Due to our booming economy, there is a lot of building on St. John, so we apologize if any construction activities disturb your vacation. (the good news is that construction work on St. John usually starts early and stops around 3PM) Please inquire about current details!

Half of the total balance must be received one week after the reservation has been made along with yoursigned contract. The final payment must be received 60 days prior to your arrival.

Drugs and Hazardous Materials
No illegal substances are permitted on the property.

Errors and Omissions
We strive to ensure that all published information about the rental properties offered by Lavender Hill Suites or Viva is as complete and accurate as possible. Our website and print media content is reviewed and updated regularly. Lavender Hill Suites or Viva is not responsible for inadvertent errors or any unknown changes a villa owner may have recently made to their property.

For Sale
We reserve the right to show the villa while it is occupied by guests. Any viewings will be scheduled with villa guests in advance and prospective buyers will be accompanied by the villa agent.

Maid Service
The villas are cleaned before and after your arrival. Mid week maid service is included with some rentals, see the individual villa page on our website for details. Additional maid service is available if booked and paid for in advance: Rates start at $60.00 with a 3 hr minimum, $20/hr thereafter.

Method of Payments
Personal Checks, Visa & MasterCard (credit cards are accepted on select villas only-please inquire).

Minimum Stays
In Season, a 7-day minimum stay is standard. Off-Season, a 5-day minimum stay is available for most properties, when paying a cleaning surcharge. Holiday week requirements vary from 7-14 days depending on the villa.

Quiet Time
Guests are advised that noise travels easily, and that it is important to be respectful of others at all times. There is a noise curfew at 10:00 PM in all residential areas and all Guests are expected to comply with this rule.

Some villas allow small pets in the home for an additional security deposit. Please inquire.

All villas are privately owned. Guests are advised that personal items lost or stolen are not the responsibility of the Owner or Agent. Guest will have a set of keys and will be solely responsible for locking of the home and the safekeeping of their personal valuables during their visit. Agent and Owner assume no responsibility for insuring that the residence is locked and secured during the period of occupation by Guests. In addition, Agent and Owner shall be held harmless from all claims or causes of actions arising from the rental and occupation of the residence by Guest. In the event the home reserved becomes unavailable due to its sale, Agent will make every effort to re-reserve a similar property. If similar accommodations cannot be found, a full refund will be given to the Guest.

Rates are posted on each villa page individually. In and off-season rates may vary. Rates are subject to change without notice.

Rental Agreement
Click here for a sample of the rental agreement * you'll be asked to sign/return. (*a few villas may have slightly different terms - please ask)

Reservation Fee
There is a non-refundable $35 reservation fee for all reservations.

Returned Checks
There is a $20 fee for returned checks.

Security Deposit Waiver Fee
We require a $35 non-refundable Security Deposit Waiver fee for all reservations. The fee is in lieu of a damage deposit and is an insurance fee to cover accidental villa damage or loss up to $500. If damage occurs during your stay, guest must notify the Lavender Hill Suites or Viva office immediately to have the damages/loss covered. The policy does not cover acts that are intentional or due to gross negligence, willful/wanton conduct, or any cause if guest fails to report the damage/loss before departure from the villa. Theft or damage of any property owned by or brought onto the premises by a Guest is not covered under this waiver. If malicious or intentional Guest damage occurs, the Guest will reimburse Agent and/or Owner the full replacement costs including attorney's fees. A few select villas may alternatively or additionally require a security deposit of $250-$1000.

Service or Repair
We reserve the right to enter the premises when the property or systems are in need of repair.

Smoking is not permitted inside our villas. Smoking is permitted outside most villas - ask before booking!

Villas are subject to the 8% U. S. Virgin Islands Hotel Tax.

Trip Insurance
We recommend that you purchase travelers insurance, especially when traveling during hurricane season, June-November, and suggest the following insurance providers.

Access America (800) 284-8300
CSA (800) 348 9505
CVOA (877) 248-2862
Global Care Travel Insurance (800) 779-1017
Travel Guard (800) 826-1300
Travel Safe (888) 885-7233

Villa Capacity
Each villa is designed to accommodate a certain number of guests. The numbers of guests permitted in the villas should match the number on your confirmation. If you decide to bring extra guests at the last minute, you will be charged the full rental cost of the villa. Please notify us ahead of time if the number of people in your party has changed.

Wedding and Other Special Events
Any villa function such as a dinner party, wedding, reception, etc. require prior written consent of Lavender Hill Suites or Viva. There is a fee to hold any type of get together or function at our villas beyond the number of people listed on your confirmation. The fee ranges from $500-$2000 for this privilege. A refundable event security deposit is also required. Guest will pay any fines or penalties resulting from non-compliance.



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