To Book Your Villa:
Contact LAVENDER HILL SUITES to confirm availability.
Request a hold on the villa of your choice.
The hold will be in place for 48 hours while
we e-mail/fax you a confirmation for your
Express Mail a 50% deposit check to us within
two days of confirming the hold. You must
also sign the confirmation and send it back
Provide us with your flight number and arrival/departure
time as well as where you have booked your
vehicle, once you have that information.
Once your check is received, we will notify
you that it has arrived.
The balance is due 60 days before your check-in
We will contact you approximately one week
before your arrival to confirm your arrival
logistics and give you the name and contact
info of your Greeter.
Total Booking Charges (less any taxes) are
non-refundable unless Lavender Hill Suites
or Viva is able to re-rent the amenities reserved,
less a 20% handling charge of the total rental.
Guests are encouraged to purchase travelers
insurance, especially when traveling during
hurricane season, July-November. For more
information, see our Sample Rental Agreement.
Our wonderful location puts us at risk for
hurricanes. Guests may need to be evacuated
for their safety. Lavender Hill Suites or
Viva is not responsible for airline changes,
the cost of alternate accommodations or cancellation
fees and no refunds/adjustments can be offered
in this event. If the home reserved becomes
unavailable due to its sale or irreparable
damage by an act of God, Lavender Hill Suites
or Viva will make every effort to re-reserve
a similar property. If similar accommodations
cannot be found, a refund will be issued.
This villa is to be used by the maximum number
of Guests listed on this contract only. Guests
agrees to adhere to rental policies published
on our website and villa rules posted at the
All caterers working in the villa must be
pre-approved by Lavender Hill Suites or Viva,
be fully licensed, and insured.
Due to our booming economy, there
is a lot of building on St. John, so we apologize
if any construction activities disturb your
vacation. (the good news is that construction
work on St. John usually starts early and
stops around 3PM) Please inquire about current
Half of the total balance must be received
one week after the reservation has been made
along with yoursigned contract. The final
payment must be received 60 days prior to
Drugs and Hazardous Materials
No illegal substances are permitted on the
Errors and Omissions
We strive to ensure that all published information
about the rental properties offered by Lavender
Hill Suites or Viva is as complete and accurate
as possible. Our website and print media content
is reviewed and updated regularly. Lavender
Hill Suites or Viva is not responsible for
inadvertent errors or any unknown changes
a villa owner may have recently made to their
We reserve the right to show the villa while
it is occupied by guests. Any viewings will
be scheduled with villa guests in advance
and prospective buyers will be accompanied
by the villa agent.
The villas are cleaned before and after your
arrival. Mid week maid service is included
with some rentals, see the individual villa
page on our website for details. Additional
maid service is available if booked and paid
for in advance: Rates start at $60.00 with
a 3 hr minimum, $20/hr thereafter.
Method of Payments
Personal Checks, Visa & MasterCard (credit
cards are accepted on select villas only-please
In Season, a 7-day minimum stay is standard.
Off-Season, a 5-day minimum stay is available
for most properties, when paying a cleaning
surcharge. Holiday week requirements vary
from 7-14 days depending on the villa.
Guests are advised that noise travels easily,
and that it is important to be respectful
of others at all times. There is a noise curfew
at 10:00 PM in all residential areas and all
Guests are expected to comply with this rule.
Some villas allow small pets in the home for
an additional security deposit. Please inquire.
All villas are privately owned. Guests are
advised that personal items lost or stolen
are not the responsibility of the Owner or
Agent. Guest will have a set of keys and will
be solely responsible for locking of the home
and the safekeeping of their personal valuables
during their visit. Agent and Owner assume
no responsibility for insuring that the residence
is locked and secured during the period of
occupation by Guests. In addition, Agent and
Owner shall be held harmless from all claims
or causes of actions arising from the rental
and occupation of the residence by Guest.
In the event the home reserved becomes unavailable
due to its sale, Agent will make every effort
to re-reserve a similar property. If similar
accommodations cannot be found, a full refund
will be given to the Guest.
Rates are posted on each villa page individually.
In and off-season rates may vary. Rates are
subject to change without notice.
here for a sample of the rental agreement
* you'll be asked to sign/return. (*a few
villas may have slightly different terms -
There is a non-refundable $35 reservation
fee for all reservations.
There is a $20 fee for returned checks.
Security Deposit Waiver Fee
We require a $35 non-refundable Security Deposit
Waiver fee for all reservations. The fee is
in lieu of a damage deposit and is an insurance
fee to cover accidental villa damage or loss
up to $500. If damage occurs during your stay,
guest must notify the Lavender Hill Suites
or Viva office immediately to have the damages/loss
covered. The policy does not cover acts that
are intentional or due to gross negligence,
willful/wanton conduct, or any cause if guest
fails to report the damage/loss before departure
from the villa. Theft or damage of any property
owned by or brought onto the premises by a
Guest is not covered under this waiver. If
malicious or intentional Guest damage occurs,
the Guest will reimburse Agent and/or Owner
the full replacement costs including attorney's
fees. A few select villas may alternatively
or additionally require a security deposit
Service or Repair
We reserve the right to enter the premises
when the property or systems are in need of
Smoking is not permitted inside our villas.
Smoking is permitted outside most villas -
ask before booking!
Villas are subject to the 8% U. S. Virgin
Islands Hotel Tax.
We recommend that you purchase travelers insurance,
especially when traveling during hurricane
season, June-November, and suggest the following
Access America (800) 284-8300
CSA (800) 348 9505
CVOA (877) 248-2862
Global Care Travel Insurance (800) 779-1017
Travel Guard (800) 826-1300
Travel Safe (888) 885-7233
Each villa is designed to accommodate a certain
number of guests. The numbers of guests permitted
in the villas should match the number on your
confirmation. If you decide to bring extra
guests at the last minute, you will be charged
the full rental cost of the villa. Please
notify us ahead of time if the number of people
in your party has changed.
Wedding and Other Special Events
Any villa function such as a dinner party,
wedding, reception, etc. require prior written
consent of Lavender Hill Suites or Viva. There
is a fee to hold any type of get together
or function at our villas beyond the number
of people listed on your confirmation. The
fee ranges from $500-$2000 for this privilege.
A refundable event security deposit is also
required. Guest will pay any fines or penalties
resulting from non-compliance.